Whether you’re confirming details, clarifying start steps, or sharing accessibility needs, we’re here to help you get ready with confidence.
Quick answers
Check your confirmation email for the start location and instructions. If you’ll be downloading the app or audio files, do that with reliable Wi‑Fi before you arrive.
Yes. The experience is designed to be flexible. Pause when you want, take your time at scenic spots, and restart when you’re ready.
Reach out to support with your preferred contact method and any details you already tried. We’ll help you get back on track quickly.
Contact support
Tell us what you need and we’ll respond with clear, actionable next steps.